Xperience Rewards

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XPERIENCE REWARDS FAQ

Once you're a member, you'll earn 10 chips per $1 spent at El Torito, Acapulco, or Chevys Fresh Mex. Earn chips automatically when you order online for to-go order or when you provide your member number to your server. You can redeem your chips for free menu items online through our websites or in the restaurant. Also, members get a complimentary entree on their birthday and so much more.

Chips can be earned on all food and non-alcoholic beverage items. Chips cannot be earned on taxes, tips, donations, and fees including without limitation, delivery fees, bag fees, service and surcharge fees, convenience fees, and recycling deposits.

Once you've signed up, give your member number to your server, and let them know you would like to redeem your free chips and guac. It's that easy!

Visit chevys.com, eltorito.com or acapulcorestaurants.com and sign up under rewards.

Chips can be redeemed for free menu items, like queso, dessert, entrees and more. Visit the Rewards Exchange online to redeem your chips.

The sky is the limit! There is no maximum for chips, but we suggest redeeming them for tasty rewards. Chips expire after twelve months of no purchase or redemption activity.

Chips cannot be returned after you've selected to redeem them so choose wisely. Once chips are redeemed for a reward, that reward is yours and we can't swap it out for a different one.

TBD process

Every reward has a unique expiration date, which you can find in its description.

You can earn chips at any of our locations when you order through our websites or in our restaurants excluding Chevys Bloomington, Sioux Falls, Clifton, Linden, Annapolis, Hanover and St. Louis. To view all other locations, visit chevys.com, acapulcorestaurants.com, or eltorito.com.

If you forgot to scan your member card on your last visit, keep your receipt handy and submit a Chips Request online. Be sure to submit your Chips Request within 30 days of the transaction. You can submit up to 2 Chips Requests per day and up to 4 Chips Requests per month.

Yep, catering orders earn 10 chips per $1 when you order through your online account or provide your digital member number before paying in-restaurant.

Chips are only rewarded for non-event dining visits at any participating restaurants.

Delivery fees and tips are not eligible to earn chips, and neither are purchases made on third-party delivery platforms (such as DoorDash or Postmates). The good news: You can order delivery through our websites and automatically earn chips on your purchase.

Yep, you can earn chips for up to three transactions per day. Multiple menu items ordered together will count as one transaction.

Only one account may be attached per table. Split check chips can only be applied to one account.

It can take 24-48 hours for chips to process and show up in your Chips History section. If they're still missing after that time, customer service should be able to sort things out for you. Just be sure you have your receipt handy.

Did you buy a gift car or alcohol? Those purchases, as well as taxes, fees (like delivery and surcharge fees) and tips aren't eligible to earn chips.

Extras are hand-crafted challenges that you can participate in to earn extra chips from Xperience Rewards.

Chips expire after twelve consecutive months of inactivity on your loyalty account. You can track your chips in the Chips History section of your account.

Rewards cannot be combined and are only one can be used at a time.

It's not possible to transfer chips or merge accounts at this time.

When you redeem a reward, promo code, or other offer (like Free Chips & Guac), you'll still be eligible to earn chips on other items included in your transaction. As usual, taxes, fees, tips, gift cards, and alcohol purchases are't eligible for chips.

You will earn chips when you pay with a gift card if you order through your Xperience Rewards account or provide your account number to your server. Keep in mind, the purchase of a gift card is not eligible for chips.

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